FAQ

1. How long will it take for my order to arrive?
We know waiting is the hardest part! Most orders ship within 1–3 business days, and delivery usually takes 5–10 days depending on your location. Once your order is on the way, you’ll get a tracking number so you can watch it travel to your doorstep.

2. How do I track my order?
As soon as your order ships, we’ll send you an email with a tracking number. Just click the link in the email, and you’ll be able to see exactly where your package is. Or go to a menu in our home page and click 'Order Tracking' and paste your tracking number there.

3. Can I change or cancel my order after I place it?
We move fast! If your order hasn’t shipped yet, we’ll do our best to help, but once it’s on the way, we can’t make changes, but you can return it after delivery.

4. What if I get the wrong item or it’s damaged?
Mistakes happen, and we’ve got your back. If your order arrives wrong or damaged, reach out to us within 7 days of receiving it. We’ll make it right with a replacement or refund - no stress.

5. How do returns or exchanges work?
We want you to love what you ordered. If something isn’t right, you have 14 days to send it back. Just make sure the items are unused and in original packaging. Once we receive it, we’ll issue a refund or exchange it for something else.

6. Do you ship internationally?
Yes! We ship worldwide. International shipping times vary depending on your country, and additional customs fees may apply.

7. Are your products really as described?
Absolutely. We provide honest descriptions and clear photos so you know exactly what you’re getting. If something seems off when it arrives, just let us know - we’ll make it right.

8. How can I contact you?
We love hearing from you! You can reach us at [your email] or via our contact form on the site. We usually respond within 24 hours.

9. Do you offer gift cards or gift wrapping?
Yes! Gift cards are available on our site, and we offer gift wrapping options for select items. Perfect for birthdays, holidays, or just because.

10. Is my payment information safe?
Completely. We use Shopify’s secure payment system, which encrypts your information so your details are safe.